Red Rock Running Company- Frequently Asked Questions (FAQ) The Buyer's Perspective
Red Rock Running Company- Frequently Asked Questions (FAQ)
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Red Rock Running Company
What is Red Rock Running Company?
- Red Rock Running Company is a specialized store that sells running shoes and provides excellent customer service. Red Rock Running Company employees are united by a passion for running. When you come to the store, you can expect the team to greet you with a warm smile. They are always excited to meet other runners and believe that anyone can be a runner, regardless of speed or time goals. Their motto "Every run is a good run" emphasizes that as long as you can put one foot in front of the other, you are a runner. The Red Rock Running Company team includes runners of all abilities.
Does Red Rock Running Company offer social events for runners?
- Yes, they organize weekly fun runs where runners can mingle, make new friends, and occasionally win prizes. Attend 10-15 minutes before closing time to sign the waiver and get your FREE raffle ticket.
Red Rock Running Company photos are taken at the events and Red Rock Running Company sponsors local running events, providing a supportive and encouraging environment for runners of all abilities. You might find yourself in one on the Red Rock Running Company Facebook.
Red Rock Running Company Green Valley regularly organizes group runs along with the Red Rock Running Company on Rainbow and Centennial.
Red Rock Running Company "Paces and Pints" on Tuesday at 120 S Green Valley Pkwy #144, Henderson, NV 89012, USA Tue 6:00pm - 7:00pm
Red Rock Running Company "Hump Day 5k", Southwest Store, 7379 S Rainbow Blvd, Las Vegas, NV 89139, USA Wed 6:00pm - 7:00pm
Red Rock Running Company "Cardio + Carbs", Centennial Hills Store, 7930 W Tropical Pkwy, Las Vegas, NV 89149, USA Thu 6:00pm - 7:30pm
Red Rock Running Company "Pastries, Smiles, and Miles", Dunkin', 11710 W Charleston Blvd, Las Vegas, NV 89135, USA Sat 6:30am - 10:00am
Do I need an appointment or reservation at Red Rock Running Company?
Red Rock Running Company does not take reservations for the shoe fitting process, but will hold unpaid running shoes for 24 hours and paid merchandise until pickup.
Red Rock Running Company Centennial Hills
Red Rock Running Company Henderson
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What do customers appreciate about the Red Rock Running Company locations?
- Customers often mention the friendly staff, excellent customer service, the Red Rock Running Company return policy and knowledgeable employees. Many of the staff are runners themselves and can offer expert advice and guidance to customers looking to improve their running. This is largely due to Red Rock Running Company's Running Consultants and the 4 step Fit Process PAWSS. The shop also hosts regular running clinics and workshops covering topics such as injury prevention, nutrition and exercise techniques.
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How does Red Rock Running Company assist in finding the right shoes?
- The staff conducts thorough foot analysis called PAWSS to recommend shoes that best suit individual needs, considering factors like arches and walking style. Red Rock Running Company's Fit Process begins with understanding how you heard about RRRC, if you have shopped with them before and how or what the shoes will be used for.
Can I try the shoes at Red Rock Running Company before purchasing?
- Yes, the store has a running path where you can try out your new shoes after making your purchase or on the treadmill in the store before you make your purchase.
Are they knowledgeable about different brands and types of shoes?
- Yes, the staff is well-informed about various shoe brands and types, and they guide customers based on their goals and preferences.
What is the customer feedback about the Red Rock Running Company staff?
- Customers consistently praise the staff's patience, knowledge, and helpfulness in finding the right shoes. Common questions asked when guests come into one of the three Red Rock Running Company locations are:
"best shoes for standing all day"
"best shoes for nurses"
"best shoes for flat feet"
"best shoes for bad knees"
"best shoes for high arches"
"best shoes for beginners"
"best shoes for fasciitis"
"most comfortable shoes for mom"
Red Rock Running Company Discount. Do they have a rewards program?
-Red Rock Running Company has a loyalty program that is a great way to save money on your purchases. RRRC Loyalty Program Save 15% on every $300 spent in store or online. That means for every $300 you spend, you'll get 15% off the most expensive item in your purchase. Most people save their 15% RRRC coupon for their next shoe purchase, but you can save up for a Garmin watch to track your overall health, purchase a gift card or any other running essential you may need. It's easy to sign up and start using the program, and the benefits are immediately apparent. Plus, you don't have to worry about registering rewards or points because discounts are automatically applied to your purchase.
Can Red Rock Running Company assist with specific foot issues?
- Yes, customers with foot issues have mentioned that the staff provided personalized recommendations to address their needs. This includes more common foot problems like pronation and supination to more personal foot pains from plantar fasciitis, bunions and wide or flat wide feet.
Are there any downsides to Red Rock Running Company?
- Some customers mention limited options for certain brands due to high demand, but overall experiences are positive. You can avoid these issues by shopping online.
Dowa Red Rock Running Company offer products beyond running shoes?
Some customers mention that the store offers additional items such as nutritional supplements and accessories. Many of Red Rock Running Company's products are centered around recovery, injury prevention and functionality.
Can I return Red Rock Running Company products within a certain period?
- While generally offering a return policy, specific experiences may vary. It's advisable to check their return policy before making a purchase.
The Red Rock Running Company return policy is quite generous. In addition, the Red Rock Running Company stands by its recommendations and the products it sells, and makes every effort to ensure that customers get the best fit possible.
If a customer is not satisfied with their purchase, they can return it within 60 days and the company will exchange it for an equivalent product or credit.
The Red Rock Running Company return policy allows you to try on your shoes for 14 days and if they don't work and are still in new condition, you can get a full refund. In addition to the Red Rock Running Company return policy, they offer a 60-day exchange policy.
It is important to note that the Red Rock Running Company 14-day return policy and 60-day exchange policy do not include holidays. In addition, Red Rock Running Company reserves the right to limit the number of exchanges to complete a purchase to three. Additionally, shipping charges for returned products are non-refundable and shoes purchased online from other sellers cannot be returned/exchanged through Red Rock Running Company.
Red Rock Running will guide you through the reassembly process if you need to use the exchange or return policy to resolve any issues. The company has a policy that some products, such as electronics, bargains and used clothing, are final sale and cannot be returned. If the customer has a malfunction of the electronic product, it must be returned to the manufacturer. If a customer wants to return a purchase for a refund, they can do so in two ways. The return to the store must be made within 14 days of the purchase, and the customer must bring the purchase receipt and original packaging and the card used when purchasing. To send a return, the customer must obtain a return authorization number and return the product in the original shipment, including a copy of the packing list and write the order number on the outside of the box.
Customer is responsible for return postage and tracking information. Once Red Rock Running Company has received the refund, the card used for payment will be credited within three business days. To receive a credit with the original payment method, the product must be returned in its original packaging, as new, within 14 days of the date of purchase. All products returned after 14 days will receive a merchandise credit.
Does Red Rock Running Company cater to specific foot conditions?
- Yes, customers with conditions like plantar fasciitis have reported receiving specialized assistance in finding suitable shoes. Red Rock Running Company uses a 4 step fitting process "PAWSS". Pronation/Supination, Arch, Width, Shoes, and Socks. It is listed on the wall and other areas in the store.
Is their customer service consistent across Red Rock Running Company locations?
- Reviews from different locations consistently mention friendly, knowledgeable, and attentive staff. Your experience will be based on which location you are at, what time of day, as well as if the Running Consultants are handling multiple guests at once.
Does Red Rock Running Company host group running sessions regularly?
- Yes, the store organizes weekly group runs at various locations, providing opportunities for runners to connect. Learn more about event times and locations here.
How is the overall shopping experience at Red Rock Running Company?
- Customers frequently express satisfaction with the service, knowledge, and selection, making it a recommended choice for purchasing running shoes.
Red Rock Running Company Shopping Secrets For The Perfect Buying Experience
At the beginning, during, or at the end of your Fitting Process, You will be inclined to try on socks. Red Rock Running Company offers a promo "buy four get one free". This is in an attempt to increase the stores "UPT" or Units per transaction per employee, as they are paid more by pushing more product. The socks on average are $16.00 each for one pair. Clothing, nutrition/ supplementation and recovery are the #1 ways Red Rock Running Company and many other sneaker companies increase their UPT and Sales per hour. This is common practice now not limited to, but including the shoe industry as other retailers like FootLocker, Journeys, Famous Footwear, Hibbett Sports all participate in similar acts.
PRO TIP: After your initial experience and you find what works for you, shop online where there are no lines or wait, cheaper prices, more color selection and a wider range of sizes. After your initial experience there isn't a reason to go through the full PAWSS again.
After revisiting the locations, Red Rock Running Consultants will continue to put you through PAWSS to do the Red Rock Running Location Fit Process again. Tell them you have been in before and ask that they look up your Red Rock Running Company Loyalty Program membership to review your purchase history. This way you won't waste your time or the Running Consultants.
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PRO TIP: When in the store colors, sizes and widths may be limited. If this is the case, try these alternatives BEFORE having to pay in advance, wait for the shoes to be "special ordered" (Which is basically buying from the retailer HOKA, ONCLOUD, SAUCONY etc. You can do this yourself and are more likely to get your shoes for a cheaper price because Red Rock Running Company DOES NOT PRICE MATCH.
Check out these alternatives to shopping at Red Rock Running Company.
Never feel guilty over exchanges or returns. Red Rock Running Company wants their customers 100% satisfied. Red Rock Running Company locations clean returns and exchanges when there is an opportunity to resell them. When they are not able to be salvaged for resell, they are given to employees as RA's or donated to a good cause.
Google Chat Gpt4 recognizes the shoe industry's definition of RA's as "A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period."
There is no loss to Red Rock Running Company for customer returns within the 60 day window they allow.
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Red Rock Running Company Cons:
If you are looking for the pros AND CONS of shopping at Red Rock Running Company here are CONS from buyer reviews.
Red Rock Running Company hours are limited and if you work a regular 9 to 5 job it's best to go on a day when you are not working because the average time spent at RRRC is 2 hours.
Red Rock Running Company Hours:
Sunday: 12-5 pm
Monday-Friday: 10-6 pm
Saturday: 10-6 pm
Red Rock Running Company Coupons are not all the same and range from 5% off to %15 off of your highest ticket item. Red Rock Running Company offers many discounts from their Ambassador program, highschool runner discount, military, and Teacher (with valid student ID).
***Check with your local RRRC for the best running store discounts or simply click here. Red Rock Running Company uses a pos system called RICS and while it DOES keep track of the name, address, email and other important information, RICS DOES NOT track your discounts.
This can create errors with the total balance when checking out. Red Rock Running Company will refund when this happens if you are able to catch the error.
PRO TIP: Ask that an alert be set on your account if you shop at Red Rock Running Company frequently to make sure you alway get your discount. It will pop up as soon as your account is pulled up in RICS by any Running Consultant at any of the three Red Rock Running Company Locations.
Please note that these FAQ items are based on the provided reviews and might not cover all aspects of the company. For specific details, it's recommended to visit the company's official website or contact them directly.
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